Account

Delete your ScheduleFai account

ScheduleFai is the app and web service for scheduling, time and payroll from Tizfai Technologies AB. Here is how to have your account and your data deleted, what is deleted, what is kept and how long it takes.

Employee

Your account was created by your employer, and the data about you belongs to the employer's staff and payroll records. To have it deleted:

Ask your employer to remove you under People in ScheduleFai. You can then no longer sign in.
Want the data deleted and not just the account closed, or get no help from your employer? Write to us at info@schedulefai.com.
We check that the request comes from you, confirm with your employer and delete everything the law does not require to be kept.

Employer and account holder

The company's account and the staff's data are deleted when you end ScheduleFai:

Export what you must keep, such as payslips, payroll lists and accounting entries. Accounting records must be kept for seven years under the Swedish Accounting Act.
Write to info@schedulefai.com from the account's email address that you want to end ScheduleFai and delete the account.
We confirm, close the account and delete the company's data under our agreement.

Request deletion by email

Write to info@schedulefai.com with the subject “Delete account”, preferably from the email address on the account, and include:

your name and the email address or mobile number on the account
which company or employer the account belongs to
whether you want the whole account deleted or only some data

Never send personal identity numbers, bank details or passwords by email. If we cannot tell that the request comes from you, we ask you to confirm it, for example from the account's email address.

Email us

What is deleted

Your sign-in: the password, every sign-in on the web and in the app, and the link to the company.
Your phones and browsers: installation ID, model, notification token and the browser's notification subscription.
Contact details not needed for what the law requires: email address, mobile number, address and emergency contact.
Your messages and attached files, your settings and notifications, and documents that need not be kept.

The same sign-in works in LogFai, our clock-in app. Once the account is deleted you can no longer sign in there either.

What is kept, and why

Some data the employer must keep by law, even after you have left. It remains but is used only for that purpose, and nobody can sign in to your account:

Pay, payouts and employer declarations (payslips, payroll lists and accounting entries): until the end of the seventh year after the calendar year in which the financial year ended (Swedish Accounting Act).
Staff register and time reports (from LogFai): the staff register two years after the end of the calendar year it covers (Tax Procedure Act).
Signed employment contracts and employer's certificates: as long as the employer needs to be able to show them.
The history of changes (who changed what and when) cannot be changed afterwards and remains as long as the company's data is in ScheduleFai. It shows names and email addresses, but never pay, account numbers or full personal identity numbers.
Backups: deleted data remains in our backups for at most 14 days.

We do not delete data the employer keeps in its own systems, such as its bank or bookkeeping.

How long does it take?

We delete as soon as we have checked the request, and within 30 days at the latest.
If we need to confirm with your employer or check that the request comes from you, we tell you.
When the deletion is done you get an answer saying what was deleted, what is kept and why.

Read the full privacy policy